Frequently Asked Questions
Find answers to your questions about the world of KARL LAGERFELD, from shipping and returns to product care and sizing.
What is the standard shipping timeframe for KARL LAGERFELD orders?
Standard shipping typically takes 3 to 6 business days. Once your order is processed, you will receive a confirmation email with a tracking link to monitor your delivery status.
What is your return policy for online purchases?
We offer a 30-day return policy from the date of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact to be eligible for a full refund.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We provide measurements in both centimeters and inches to help you find the perfect fit across our apparel, footwear, and accessories.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are KARL LAGERFELD products covered by a warranty?
Yes, our products are crafted with the highest quality standards. We offer a legal guarantee against manufacturing defects. If you believe your item is faulty, please contact our Customer Care team with your order details.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or modify orders once they are confirmed. You may return the items following our standard return procedure once they arrive.